![]() ![]() Click through to the installation software for the latest version. If you come across something or need any further info I'll keep an eye on this thread. Download the ACC Client software from the Avigilon website: /support/software. I don't see issues with any other streaming type services so not sure if it's the way they stream H.264 or what's going on. Since we're a Dell shop, so to speak, I haven't been able to test any other Iris powered hardware from other Mfg's. Although from what I'm seeing in this thread is that there are three common parts to this issue, It's Avigilon, Iris, AND Dell hardware. I got the same answer from Avigilon that the other person got was that "It's on Intel's end" which to me says that it's a cop out by Avigilon that they didn't look into how the Iris chipset would affect their software when Iris was released. However, if you move your mouse cursor into the video and use the scroll wheel it will advance the video kind of frame by frame or multiple frames at a time. When you open a camera to view it, it's just a still image. It will not stream the live video and cannot view the recorded video. We see this with Avigilon ACC version 6 and Version 7. I've also tired the Intel driver 9466 with no luck. We're experiencing this on the Dell Latitude 7420 laptop with the Iris Xe chipset. I can reply to your questions, I've tried all 5 of the Dell versions on the driver which are 27.20.100.8853, 9079, 9415, 9510, and the latest 9565. To save your scan, click on "Next", then "Save". ![]()
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